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As we move into 2017, we wanted to give our customers a look back at some of our biggest highlights of 2016. We hope you enjoy taking an behind the scenes look at our busy and productive year! We are already looking forward at what we will have to highlight at the end of this new year.
10. Advanced Tower Climbing Safety & Rescue Certification
After completing an intense Tower Safety and Rescue class, we have multiple crews available for tower work that includes, but not limited to equipment installation, maintenance and emergency response. If that wasn’t enough, our field crew and management team completed the American Red Cross training in First Aid, CPR and AED.
9. Initial Deployment of New Wireless Equipment
With the addition of new tower sites, researching and deploying new equipment and technology has allowed us to bring higher speeds, more bandwidth and increased reliability to our customers. The deployment of this equipment is continuing daily and we are excited for the what we have planned for the near future due to the equipment upgrades.
8. Ivanhoe Tower Site Goes Live
While its always exciting when a new tower site is developed, this site in particular brought extra excitement as it expanded our footprint further north. New towers give us increased capacity, help offload existing towers and in this case, expanded our reach to serve new areas.
7. One Wilshire Data Center DDoS Filtering Appliance Installed
We are always trying to find ways to improve the quality and reliability of the Internet service we provide to our customers. By placing a DDoS filtering appliance at one of the largest data centers in the country, we accomplished a major goal by protecting our customers from future DDoS attacks.
6. Introducing Hosted Voice Service
Adding Hosted Voice to our repertoire was something that we felt was greatly needed in our area for several reasons. We had been providing residential VoIP services for several years, but it wasn’t the best solution for larger business with more advanced communication needs. We were happy to announce this year that Hosted Voice was the answer to our business clients needs. We are the only company in the area that offers this service.
5. Company Expansion & Growth
In May, we finally out grew our current office location. We decided it would be best to move our field operations department to another facility that offered more office space, storage space and parking for our service vehicles. Added to the benefits of more space for our field department, it allowed us to remodel our main office to add more staff in our customer service, accounting and consulting departments.
4. OACYS Recognized by City Of Porterville
OACYS Technology had the honor of receiving the Outstanding Business Award in November which was presented by the City of Porterville. We strive to keep pace with the ever changing world of technological advancements in the wireless industry but remain committed to providing the small, local relations with our customers and communities that are often lost in larger cities and organizations.
3. Increased Capacity to Tower Sites
Major upgrades took place at several tower sites in the past year that have increased the capacity to main tower locations. These upgrades have helped keep pace with the bandwidth increases and growing customer count. Coupled with new tower locations, equipment and now increased capacity at our tower locations, plans are already taking place to deliver higher speeds and more bandwidth to our customers.
2. New Tower Built in Terra Bella
Perhaps the largest project we took on in 2016, we completed construction for our new tower site on Tennessee Knob in Terra Bella. This new tower location has delivered improved signal quality, capacity and stability to the southern foot print in our service area. It also serves as a major offloading site for our Porterville towers, which in return, improved the capacity and stability to our customers in the Porterville and surrounding areas.
1. New Owners for OACYS Technology
Finally, we reach the biggest story of the year. The real story of the new ownership is not what we accomplished, but rather the vision we have for 2017 and beyond. 2016 was a great year, but most of these accomplishments are stepping stones and building blocks for what we have in mind for the future. As a team, we are thrilled with what we plan to accomplish in the new year, which will continue to raise the bar for services we offer to our customers. 2016 was a great ride, but we are just getting started so stay tuned for more exciting news and announcements to come!
We are always trying to find ways to improve the quality and reliability of the Internet service we provide to our customers. One of the areas that has appeared to be out of reach for improvement has been protection of customers from connection problems when one customer is targeted by a denial of service attack… until now. These DoS attacks have been infrequent, but OACYS believes it is important to protect all customers from attacks targeting the few.
Denial of service attacks are intended to make a target Internet connection unusable, whether it is a server on the web or an end-user. This typically occurs through many malicious sources working in unison to overload the target with illegitimate Internet traffic. A recent example of a DoS attack in the news is the attack against DynDNS in October that limited access to Paypal, Netflix, Twitter, and others.
OACYS engineers worked for a few months on setting up and bench testing a server appliance that could be used to filter attacks closer to the source. In the second week of November we installed that DoS mitigation appliance at One Wilshire in Los Angeles, one of the most well-connected data centers on the west coast. That box is now connected with much more bandwidth than is available on the fiber connections to our headquarters in Porterville. This allows the traffic to be filtered for attacks in a cost-effective manner before being sent down the connection toward our customers.
One week after the appliance was installed we detected two separate attacks. As we hoped, the live attack was blocked by the new appliance and network connections running through our fiber circuit from One Wilshire were protected (and not impaired). Soon after the attack started we also re-routed the other upstream circuits through One Wilshire to protect all user traffic. Now we are negotiating with our other upstream providers to get into their data centers or bring higher bandwidth connections to our headquarters to help mitigate these attacks, and by doing so provide a more reliable connection to our customers.
Over the past several years, OACYS Technology has built towers, upgraded wireless equipment, increased our staff, added vehicles to our fleet and upgraded or added many other components to our wireless infrastructure. Many of these upgrades can’t be physically seen by our customer base, but the upgrades can often be felt through increased reliability, speeds and bandwidth. While it is our primary focus to continually reinvest in our network operations and will improve performance, occasionally we take the time to give a face lift to our office and work space for our employees.
If you have been in our office the past couple of days, the sound of hammering, the buzzing of a saw and the smell of paint has most likely been noticeable. The recent purchase of the company, by Ryan & Joslyn Walker, has set this main office remodel in motion. In 2014 we gave the office exterior a much needed upgrade with new wood facing and a fresh coat of paint. In 2015 we gave the large lighted pole sign a new look as well as adding eye-popping signage along the eastern face of the building. Finally in 2016, we are expanding the office to accommodate more staff as well as giving the interior a fresh new look.
We hope you can excuse the noise and dust while we finish this phase of remodeling. We promise the new look will be worth it! Not only will it bring the office a new look, but with a more comfortable work area and added work space for additional employees, it will allow our staff the room to continue to grow comfortably and continue to provide our customers with the great customer service and support you have all become accustomed too.
Last night, OACYS Technology had the honor of receiving the Outstanding Business Award presented by the City of Porterville. Needless to say, this was a very exciting night for everyone involved and the timing of the nomination couldn’t have been better. As you all know by now, ownership has recently changed hands — a passing of the guard so to speak — as Ryan and Josyln Walker purchased OACYS from co-founders Ted and Asih Olson. Being honored by the city of Porterville, where OACYS planted its roots some 35 years ago, speaks volumes to dedication, visions and hard work that everyone at OACYS has put forth over the years. While the current group of employees, business owners, both new and old, accepted this honor last night, it wouldn’t have been possible without the work of all those that have come and gone over the years who were part of the OACYS family. More importantly, this award would not have been possible without our loyal customers that have we have been so honored to provide service to all these years.
Technology has changed over the years, sometimes it feels like daily, but the one thing that has not changed is the effort that OACYS puts on customer service. We strive to keep pace with the ever changing world of technological advancements in the wireless industry but remain committed to providing the small, local relations with our customers and communities that are often lost in larger cities and organizations. Our doors and ears have remained open to our customers over the years and because of this, because of the way our customers have accepted the way we go about our business, we feel like you are the reason why we have been awarded with this honor. We are forever grateful to our customers, both new and old, and will continue to strive to serve you the best we can.
Ted and Asih have laid the ground work for a vision of providing internet and related services to Porterville and surrounding areas and the Walkers, as well as all the employees at OACYS Technology, look forward to building on that ground work. These are exciting times at OACYS and we look forward to the projects we have planned for our communities. From continuing to build out our wireless network, improve speeds and bandwidth to the user end, to continue increasing our Hosted Voice and Managed IT services to local business, OACYS is excited for our future, but even more excited for what we have planned for both current and future customers.
Our OACYS family and team would once again like to thank the City of Porterville for this honor, and most of all, our customers!
Recent expansion to the south end of Tulare County was completed and now OACYS is excited to extend our coverage area towards the northern end of the county! As we continue to move north, we are dedicated to providing the same reliable high speed Internet to these new coverage areas that our existing customers has come to expect and experience from us. Furthermore, this new tower site will continue to help increase bandwidth available to our existing customers in the area, along with improved signal strength.
To see if you are now in our expanded coverage area, please contact us at email@example.com or reach us at the office (559)781-4123.
October 1st, 2016 marks the end of one era and the exciting beginning for another. OACYS, also known as OCSNET and Olson Computer Services, has been sold to long time employee Ryan Walker. Ted and Asih Olson are officially retired after spending 34 years at the helm of OACYS. Ryan, along with his wife Joslyn, are excited to continue in our well-known reputation for great customer service and knowledgeable technical support.
Ryan was recently quoted as saying “we have a superb and committed team of managers, technicians and support staff at OACYS and we are looking forward to continuing and improving on our long-running tradition of quality local support for our reliable Internet, Voice and IT related services. In the past couple years we have added several new towers and relay sites, and have several more of these projects and other upgrades planned to better serve our existing wireless Internet quality Internet may not be available. The staff, my wife and I all look forward to the challenges we face as we continue to improve our services and network.”
The staff is excited for all the new ideas, continued service improvements and advancements Ryan is looking to bring to our customers in the surrounding communities as the new CEO of OACYS Technology.