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Employee Spotlight Series – Meet Jose!

Name: Jose M.

Position: Consulting Technician

Jose has the been part of the family here since July of 2017 and has proven to be a quick learner. Fresh out of school, Jose quickly took what he learned in the classroom and under guidance from the rest of our consulting department, began applying that knowledge in the field. He continues to jump at the opportunity to get in on a project and help our customers at their homes or business.  When Jose isn’t out in the field fixing routing issues, internal network problems and computer issues, he’s a big help to our customer service department. He helps take calls and works on more complex support calls dealing with a client’s router configuration or connectivity issues.  Although Jose has only been with us for a short period of time, we are excited about his future here with us and look forward to seeing to him continue his steady growth as a consulting technician.

Growing up, Jose and his family traveled a lot to visit relatives in Mexico. He enjoyed that time together and likes spending his time away from work by hanging out with friends and family. Whether it is around a bonfire, at the beach or playing board games, he considers it time well spent. Jose also loves playing volleyball and has a competitive spirit when it’s game time.  When he’s looking for something a little less competitive he enjoys video games, collecting old comic books and creative writing.

 

Employee Spotlight Series – Meet Melody!

Name: Melody R.

Position: Customer Support Technician

At the end of 2015, we were looking to expand our customer support team and were hoping to find someone that had a genuine interest in technology that could help troubleshoot and fix computer issues that customers may have.  We brought Melody on board and she filled that need perfectly. Over the past couple of years, she has been the ultimate team player by helping out in both in our shop department as well as our customer support team. From answering phones, troubleshooting router issues, fixing computers and signing up new customers, Melody has done it all. She’s never been shy to help out where needed and continues to take the initiative to always push herself to learn and keep up with the latest advances in technology. As we continue to grow as a company, we know our current and future customers will be in good hands when Melody is helping out.

Melody has now called Porterville home for the past few years after having lived in three different states in the past seven years.  During her free time from work, a lot of her time is focused on her 9-year-old daughter.  She also enjoys quiet time, getting lost in a good book or playing her favorite video games.  Spending time playing music or practicing yoga has been her go to for unwinding after a long day at work. She also would like to get back into painting small figurines for tabletop games.

Employee Spotlight Series – Meet Alexander!

Name: Alexander C.

Position: Field Service Technician

In July of 2016, Alexander joined our team as a Field Service Technician. Alexander had experience of working onsite at customers locations, networking and making sure customers felt like they were being taken care of. His outgoing, friendly personality has been a great addition to our team and helped him quickly fit in with our team and bond with customers.  His love for cars made him jump at the opportunity to volunteer as our fleet manager to make sure all of our work vehicles are running smoothing and stay up to date with maintenance. Alexander’s work ethic and reliability has made him a great asset to our team as well as to our customers. We look forward to seeing him continue to climb the company ladder and have plans to add him to our tower crew in the very near future.

Alexander moved to the United States from Russia in 1995 and grew up in the country on a small farm in Terra Bella, where he learned to work hard, appreciate nature and respect others. Perhaps one of the reason’s Alexander makes such a good field service technician is his genuine enjoyment for being outdoors.  In his free time, Alexander spends as much time as he can enjoying nature with his family and friends by camping, hunting, fishing and hiking.

Employee Spotlight Series – Meet Dave!

Name: Dave A.

Position: Tower Sites Manager

Dave has been with the company for over 28 years, longer than any other employee still on board.  He has served in a wide variety of roles, from technician and manager in our repair shop, to IT engineer, and as our tower sites manager more recently.  Dave currently manages our tower crew to maintain tower sites and also oversee construction for new sites as we grow.  Dave has been a key employee throughout the years, pitching in everywhere help is needed, especially when challenges arise during those middle of the night hours! He can do any task from server diagnosis and radio troubleshooting to construction and tower climbing.

As active as Dave is at work, he likes to stay active outside of work as well. While he does like to keep up with the latest technology that is coming out as a way to make his job and life easier, Dave likes to disconnect and enjoy nature as well. He loves to ride his motorcycle up into the mountains to look for new hiking spots to explore. When he’s at home, he can be found relaxing by playing games on the computer or tablet or in the kitchen cooking. Chances are, whether he is driving, cooking or playing games, the radio is on as he enjoys listening to a wide variety of music, from the classic music of the 50’s, 60’s and 70’s to the latest hits.

 

Employee Spotlight Series – Meet Jody!

Name: Jody B.

Position: Consulting Technician

Jody joined our team at the end of 2016, yet, he has quickly made himself into a veteran presence.  The plan for Jody was to have him work in our computer repair department and help support our customer service department.  Jody quickly excelled in that role and before long moved into our IT consulting department.  There he began working with connecting our business clients to our Managed IT services, as well as customizing our Hosted Voice services for clients. Aside from providing support for both services, Jody has recently been assigned as our Consulting Coordinator where he handles the responsibility of making sure all customer requests are met and completed. Jody’s reliability and attitude to take on any task assigned to him has made him a great addition to our team and we look forward to continue to build our consulting department with his assistance.

When Jody is away from his desk at work, he still likes to keep up with the latest trends in technology, both for personal and professional reasons. When he does take a break from the technology world, he and his fiancee like to have a night out and try new restaurants or spend some time traveling. His family enjoy an annual beach getaway during the summer.  And as of last summer, Jody has enjoyed the handful of hiking adventures that a group from work would take throughout the summer.

Employee Spotlight Series – Meet Erica!

Name: Erica T.

Position: Customer Service Representative

Erica joined our team at the end of 2015 and was quick to show what a valuable asset she would be in our customer service department. She didn’t have a background in technology, but her attitude and willingness to learn was what made us think she’d be a perfect fit for our team. From day one she didn’t disappoint as she quickly began helping customers with troubleshooting computer and connection issues. She recently been promoted to a coordinator position that oversees the daily tasks that our customer service department handles on a daily basis. As our team has continued to grow, we’ve brought on more customer service representatives to help with the workload and Erica has helped oversee their training and has helped set a great example for the team. Its safe to say that we are excited to see what the future holds for Erica here at OACYS.

When Erica gets a break from her work schedule, her free time greatly revolves around her family, which includes her two young children Adrian and Evelynn Rose and her husband Salvador.  Erica is a great mom and even while not at work, she’s on the go, keeping up with her kid’s school and sports schedules throughout the week.  When she does have time to unwind, she enjoys spending time watching movies with her family or painting.

 

Employee Spotlight Series – Meet Daniel!

Name: Daniel A.

Position: Field Service Technician

Daniel has been part of the OACYS team since 2012 and has been a vital part in the growth of the company during that time. As a field service technician, Daniel spends the majority of his time out in the field, interacting with customers and installing, maintaining and upgrading their wireless equipment. Daniel’s reliability and dedication to high quality work has put him in the position to oversee, train and be a viable source of information for new technicians during the on-boarding process. Daniel’s attitude and work ethic has allowed the company to entrust him with added responsibilities and he has recently been promoted to part of our tower crew.  As part of the tower crew, Daniel has helped maintain and install new equipment at several of our tower sites and take part in weather maintenance to make sure our sites are reliable year round as the weather changes.  As OACYS continues to grow, we are excited for Daniel’s future within the company.

When Daniel isn’t at work climbing on towers or walking across rooftops, he enjoys spending his downtime playing video games on either his Xbox One or PC.  Being the oldest of 5 siblings in his family, he spent a lot of time playing and watching sports, and still enjoys playing with friends and family or watching a game.  His favorite sports to play and watch are football and soccer.

 

Managed Routers Now Available!

RoutersWe get several questions from customers about routers – Wireless G, N, AC, Gigabit, Wired – what do I need for quality Wi-Fi in our home? DSL Modem? Cable Modem? Are those compatible with your service?  These are just some of the common questions we are asked by potential and existing customers.

For years, we have taken the approach that the customer should have the option to purchase the router they felt would best serve their needs. While we were happy to offer suggestions, and spend time discussing options based off their needs, ultimately the choice was left to the customer.  Then while onsite installing our wireless Internet service, our technicians would offer to configure the router and help connect all the devices to ensure each device was able to get online.

If a customer calls in with a problem, we are quickly able to troubleshoot the connection down to the radio on the customer rooftop, but if the problem is with the customer router or in-house wireless it can be more difficult to identify among the variety of router makes and models, and what limited troubleshooting info those provide.  We want to go that extra mile and ensure the service we provide can work all the way out to the devices spread across the home.

Our solution? We are now offering Managed Routers to all of our customers! What makes our routers different than the Netgear or Linksys router you can find at Wal Mart or Target? For starters, we are offering this router at a low monthly charge rather than needing to spend well over $50 for a high-end router that doesn’t include configuration or advanced support and troubleshooting. Our technicians will deliver and configure these routers for you and make sure all the devices in home are able to connect. This eliminates the question of what router to purchase as we guarantee service compatibility as these routers are optimized specifically for our service.

And as a major benefit our Managed Router options allow troubleshooting visibility into your home network which allows us to see each device connecting to the router. This provides detailed information about signal strength to each device, advanced troubleshooting for dropped connections and a faster resolution for other internal network issues, to ensure we can provide the best assistance possible with any performance problem. On top of that, if the managed router we are providing fails and needs to be replaced, we will configure and replace it for you for free.

We are excited to be able to offer this to all of our customers as it will give us a powerful tool to ensure your home network is preforming the way you would expect. When problems do arise, faster solutions will be provided and we no longer have to recommend you purchase an expensive router to replace the one that is giving you problems!

For more information about this service and how it can benefit you, give us a call at (559)781-4123 or email us at customerservice@oacys.com and a customer service representative will be happy to answer any questions you may have.

OACYS Celebrates 35 Years of Business

Company Timeline

Event: OACYS 35th Anniversary Party

Where: OACYS Technology | 767 N. Porter Rd. Porterville, CA

When: Friday October 20th, 2017 | 11:00am to 1:00pm

What to Expect: Join us for free lunch, drinks, giveaways and raffle prizes and help us celebrate our 35th Anniversary!

We look forward to hosting friends, families, old and new customers, along with everyone else that would like to join the OACYS team as we celebrate an amazing 35 year journey. With events such as this one, we like to look back at some of the milestones that were accomplished within the organization and community.

1982 – Business Opens – Originally known as Olson Computer Services, business began 1982, marking 2017 as our 35th year serving the central valley.  As the computer business was barely in its infancy stages, OCS was specializing in agricultural payroll and accounting software. As the years and needs began to change, OCS continued to adapt to the latest technology and provide solutions for the needs of our local communities.

1995 – Local Dialup Offered – When the opportunity presented itself to establish Porterville’s first ISP, we didn’t hesitate. In 1995, when the nearest Internet connection was a 300-mile toll call away, OACYS pioneered the community’s first local Internet service.

2001 – High Speed Wireless Internet – The demand for faster Internet was increasing, and at the time DSL was the only option for those who were in range to get it. In 2001, OACYS introduced high-speed broadband to the area without the need for phone lines while providing faster speeds than DSL and service to areas not within the reach of DSL.

2006 – VoIP Phone Service – In 2006, we took our great customer service that our Internet subscribers were accustomed to and applied it to providing home phone service.  We became the first local Voice-over-IP service provider by offering phone service to our subscriber base.  We provided true local numbers, unlimited local and long distance calling with quality customer service at a much lower price than traditional phone lines.

2012 – Managed IT Services – OACYS was providing consulting to businesses for networking, hardware, and IT solutions since the early years of the company, but in 2012 we leveraged this experience to offer a solution with 24×7 proactive monitoring, security patching, and compliance assistance.  We’ve continued to grow our team of IT engineers to help our customers focus on their primary business while we worry about their network and computers.

2014 – Wireless Bandwidth Priority System – In December 2014, we announced the exciting results of a project that had been in long development at OACYS that eliminated overage fees and replaced them with a guideline priority system. Subscribers who keep bandwidth usage below their plan-type guidelines are ensured priority Internet access during peak usage times – similar to having access to the car pool lane during freeway rush hour traffic.

2017 – 35th Anniversary – We’ve all come a very long way over the past 35 years and we couldn’t have done it without such a terrific team here at OACYS Technology, or without so many loyal and supportive long-time customers. Our thanks and heartfelt appreciation is extended to each and every one of you! While it’s fun to look back at all that we have accomplished, it’s even more exciting to look forward to our current plans that we have in the works, both in the near and long term future!

Protect Yourself From Phishing Scams

errorscript_co_pop-upLately our office has received several phone calls from customers regarding pop-ups or warnings on their computers urging them to call a phone number due to a possible infection. These messages are crafted to appear as coming from legitimate organizations such as Microsoft. The truth however, is that these pop-ups are fake and simply attempting to coax a user in to calling a phone number in hopes of either monetary gain or infection. Typically these messages appear as a pop-up or advertisement on a computer that has no malware and will reference the name of the Internet Service Provider being used or other details that are easily found online. Additionally, we recommend never calling a phone number for help without verifying who you are calling.

Once the phone number is called a user is connected to a “support technician” who will ask to remotely connect to the user’s computer. This is done via a download and once completed the remote party is able to view and control the computer. After connecting the support technician will often times show several errors or infections, emphasizing the need to clean the computer. At this point a payment is usually demanded by the support technician to proceed, with fees having been reported as high as $500 in one instance. It is important to note that the technical support agent is fake and is simply attempting to scam a user in to paying, with no guarantee of removing any real infection. There is also the risk of further infection from the software used to initiate the remote session as it may contain malicious software as well. At this point a true system cleanup is required, costing the user even more.

You may ask yourself how do I protect myself from phishing scams such as this? The answer is good browsing habits, not opening emails/attachments from unknown senders, updating your computer and software, and an active anti-virus solution. At OACYS Technology we have a team of experienced technicians that can not only help identify phishing scams, but also help provide recommendations and software to keep your system from infection. Feel free to give our office a call at 559-781-4123 if you would like further information or need help in getting protected.